Privacy Policy

Who we are

Suggested text: Our website address is: https://trimcaresolutions.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.

With the introduction of GDPR, we have updated our Privacy Policy to outline how we use and protect the information you provide when using our website. If we ask you to provide certain information by which you can be identified, you can rest assured it will only be used in accordance with this privacy statement. This policy may be updated periodically, so we encourage users to check this page regularly to stay informed about any changes.

What We Collect

We may collect and process the following categories of data about you:

Information You Give Us
This includes information you provide on our site (e.g., when requesting a prescription, online consultation, making purchases, subscribing to newsletters, reporting a problem, writing a review, or registering an account). This information may include:

Name (first and last)
Address
Phone number
Email address
Financial and credit card details
Order details (e.g., medicine names and dosages)
Other information you voluntarily provide

Information We Collect About You
We collect information automatically during your visit, referred to as “cookies.” This helps us deliver a positive user experience and identify areas for improvement. For more details, see our Cookies Policy.

Transactional Information
Our website collects details of transactions, but we do not store credit or debit card information. Payment processing is handled securely by our payment gateway provider, SagePay. For further information, visit their website at trimcaresolutions.com.

Information We Receive from Other Sources
We may receive information about you from third parties, such as business partners, payment and delivery services, advertising networks, analytics providers, marketing agencies, and credit reference agencies. This information may be combined with the data you provide to us.

What We Do with Your Information

The information we collect helps us understand your needs and provide better service, including:

Fulfilling contracts and providing requested products or services
Processing prescription requests, purchases, refunds, and exchanges
Providing information about other products or services
Facilitating interactive features on the website
Notifying you of changes to our services
Fraud protection and credit risk analysis
Improving website performance and content presentation
Making recommendations for goods or services of interest

Social Media Platforms

We operate social media platforms, many of which are hosted outside the EU and may not fully comply with GDPR. Any personal data collected through these platforms is only obtained when users voluntarily interact with our marketing pages. This data is removed after processing inquiries or upon user request.

Analytics

Our website uses Google Analytics to collect anonymized data about how visitors use the site. User and event data older than three years are automatically deleted.

Sharing of Information

We do not share, sell, lend, or lease identifiable personal information with anyone, except as necessary to process transactions or provide requested services. We may share data with trusted service providers, such as:

Payment gateway providers
Delivery partners
Analytics and search engine providers
Credit reference agencies

How We Store Your Personal Data

Personal data is stored in the EU in both digital and hard copy formats.
Data stored in the US is kept with providers certified under the EU-US Privacy Shield.

While we strive to protect your personal data, transmission via the internet is not completely secure. Data transmitted to our website is at your own risk, but once received, we use strict security procedures to prevent unauthorized access.

Links to Other Websites

Our website may include links to third-party websites. Once you leave our site, we are not responsible for the protection and privacy of information you provide on those websites, which are not governed by this Privacy Policy.

Your Rights

You have the following rights concerning your personal information:

Right to Be Informed: Understand how your data is collected and used.
Right of Access: Verify the legality of our use of your data.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your data if no longer necessary.
Right to Data Portability: Request transfer of your information to another provider.
Right to Restrict Processing: Limit how your data is used.
Right to Object: Decline certain uses, such as marketing.
Right Against Automated Decisions: Avoid decisions based solely on automated processing.

For inquiries, concerns, or to exercise your rights, contact us at:

Customer Services
Trim Care Solutions
4 Progress Business Centre,
Whittle Parkway,
Slough,
SL1 6DQ
Email: sales@trimcaresolutions.com